Frequently Asked Questions

The resort of Alpe d'Huez is located at an altitude of 1,860m and has a summit, the Pic Blanc, which reaches 3,330m above sea level . The southern exposure of the area and the fresh mountain air guarantee you a total change of scenery in the heart of the Alps!

Hiking, trekking, mountain biking, paragliding or even tobogganing on rails, Alpe d'Huez and its 300 days of sunshine a year guarantee you an ideal environment for your summer activities . The opportunity for an excursion in the heart of nature to discover or rediscover the mountains in a different way .

The Alpe d'Huez ski area, as well as the various ski lifts on the site will be accessible from december 6, 2025 to April 19, 2026. With a snow guarantee and mythical slopes, the island in the sun promises you an exhilarating new season to enjoy the joys of winter sports.

For any questions about the resort (activities, events, services, etc.), please contact the Alpe d’Huez Tourist Office directly.

Phone : 04 76 11 44 44
You can also find information by clicking here.

Check the live webcams to see current snow coverage.

Alpe d’Huez enjoys 300 days of sunshine per year! To check the current weather and slope openings.

In order to guarantee its accessibility, many transport and connecting lines have been set up by the station. By train, car or shuttle, you can count on a varied offer to get to the Sun Island with ease.

See our " How to come to Alpe d'Huez " page for more information.

There are 4 covered car parks in the different districts of Alpe d'Huez. You can find the list and location of these on our " Parking " page to park easily on your arrival. 

All relevant information regarding accessibility and adapted services is available through the Tourist Office.
Tel : 04 76 11 44 44

The marketplace is not a booking centre, so it is not authorised to carry out all of your procedures. We have therefore designed the platform to make your experience as simple, intuitive and smooth as possible.

During busy periods, such as school holidays, particularly New Year's week or Tomorrowland Winter, certain services such as accommodation and parking may quickly become unavailable.
To avoid any unpleasant surprises on arrival, we recommend booking your stay in advance directly via our online platform. This will allow you to enjoy your holiday to the full, with complete peace of mind.

Despite the absence of a confirmation, your reservation has been validated. Before making a new order, it is therefore advisable to check with our services the actual status of your first request. You can send us your file references or any other questions directly by email , from our contact form .

The marketplace does not issue invoices.
However, we can provide a certificate of purchase for CSE requests, including a summary of your order. You can find your ski pass invoice in your customer account. For other invoices, please contact the individual merchants you purchased from.

When booking, we invite you to keep the order number , as well as the summary of your transaction . In case of loss or malfunction, you will be able to quickly communicate the references of your file for a solution as soon as possible.

This data will also be communicated if you are the victim of an accident and that insurance was taken out at the same time as the package.

If you have any questions about ski passes, you can send your file references or any other questions directly using the contact form provided by SATA, the ski lift company.

Accepted payment methods include: Visa, Mastercard, Carte Bleue, American Express, and Oney with 3 or 4 interest-free installments (from 400€ to 4000€).

Go to the ‘Accommodation’ tab on our website, then enter your dates of stay and the number of people. The accommodation displayed will be available for the selected dates.

Most accommodations are offered weekly, typically from Saturday to Saturday, to simplify logistics and guest turnover.
However, some properties may be available by the night or for custom durations, depending on the owner's terms.
Check each listing for specific availability.

Our listings are updated in real time based on availability. Make sure you’ve entered your dates and search criteria correctly. If no results appear, it means there is no availability for your selected options.

Arrival details depend on the owner or property manager. Information such as check-in time, key collection, and location is usually provided in your booking/order confirmation or on the property listing. Be sure to check your emails or contact the host directly to arrange your arrival.

You can contact the owner from their listing by clicking on “Contact the host” at the bottom of the page. If you’ve already booked, you can also find their details in your customer account on the platform.

In the “Accommodation” section, simply select the property you’re interested in. Its location will appear on the interactive map, marked with a black circle.

• Cancellation insurance : covers unexpected events before or during your stay (illness, accident).